Knowledge Transfer in E-World
Strategies of Knowledge Transfer :
°
Tacit knowledge transfer , unique in complex,
non-algorithmic projects, where knowledge is mentally stored
°
Explicit Inter-team Transfer — one team shares
experience with another working on a similar job at another site
E-World:
°
Internet technology to serve the internal needs
of an organization
°
Link knowledge workers and users (like line
managers) 24 hrs a day
Extranets
°
Extranets are the technical community to
generate revenue and ensure competitive advantage
°
Extranets ensure long-lasting bonds between
partners and corporate members
Groupware
°
Software that helps people work together from a
distance
°
Facilitates knowledge transfer between knowledge
seekers and knowledge providers
Groupware
Applications:
°
Newsgroups and work-flow systems
°
Chat rooms
°
Video communication
°
Knowledge sharing groupware
E-Business
°
Brings universal access to Internet to core
business process of exchanging information
°
Connects critical business systems directly to
critical communities
The Value Chain in
E-Business:
“A way of organizing
primary and secondary activities of a business, where each provides “value
added” to total operation”
Supply Chain Management:
“Supply chain management is the management of the
flow of goods. It includes the movement and storage of raw materials,
work-in-process inventory, and finished goods from point of origin to point of
consumption”
Customer
Relationship Management (CRM):
“Customer relationship management (CRM) is a
model for managing a company’s interactions with current and future customers. It involves using technology to organize,
automate, and synchronize sales, marketing, customer service, and technical support.”
Benefits of CRM
°
Increased customer satisfaction
°
Cross-selling products efficiently
°
Making call centers more efficient
Mehwish Shehzad
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