KM Architecture:
We classify fundamentals for KM systems in Layers that represents internal technologies of company which are as follows:The User Interface: Interface b/w user and KM system like a web browser which should be consistent and easy to use.
Authorized Access Control: This layer ensures the unauthorized access to the info stored in company repositories. It maintains security.
Knowledge-Enabling Application: It provides knowledge Bases(i.e how performance can improve?), dbms information and aurtomation tools.
Transport Layer: Ensures that company will become a network of relationships such as LANs. WANs. intranets, extranets, and the internet.
Middleware: It makes possible to connect old and new data formats.
Physical Repositories: Most bottom layer of KM architecture where all repositories are installed.KM System Development Life Cycle:
~Evaluate
existing infrastructure~Form
the KM team~Knowledge capture~Design KM blueprint (master plan)~Test the KM system~Implement
the KM system~Manage
change and reward structure~Post-system
evaluation
Chapter 5
Capturing Tacit Knowledge
Knowledge Capturing: The process of gathering information about the expert's experience and thinking.3 Important Steps:
- Use appropriate technique to gather info
- Interpret the info
- Build rules with the interpretations.
Level of Experts:
- Highly expert persons.
- Moderately expert problem solvers.
- New experts.
Individual Expert: Ideal when building simple KM system, easily conflicts can be resolved.
Multiple Experts: It can benefit complex problem domain and allow alternative way of representing knowledge.
Types of Interview:
Structured: Questions and responses are definitive.
Unstructured: Neither the questions nor their responses specified in advance.
Semi Structured: Predefined questions are asked.
Maheen Asif
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