Week 11

Other Knowledge Capture techniques

On Site Observation: Process which involves knowledge developer observing the expert while solving the specific problem.
Brainstorming: Unstructured approach of creating ideas about solution of a problem. Questions can be raised for clarification.

Role of Knowledge Developer in Brainstorming:

General procedure for the session of brainstorming are as follows:

• Introduce and coordinate the brainstorming session
• Presenting the problem to the expert
• Prompt experts to generate ideas
• Watch for signs of possible convergence 

Electronic Brainstorming: Promotes instant exchange of ideas b/w experts that identifies objectives and structures the agenda. Through brainstorming effective communication can be made about the sensitive issues.

Protocol Analysis: Scenarios are collected by asking experts to solve the problem.

Consensus: Process of group decision making. Inputs gather from all experts and make final and better decision/solution.

Consensus Procedure:

• A proposal for resolution is put forward
• Amend and modify proposal through discussion
• Those participants who disagree with the proposal have the responsibility to put forward alternative proposals
• The one who put forward the proposal, with help of facilitator, can choose to withdraw proposal if seems to be dead end.
• When a proposal seems to be well understood and no new changes asked for, the facilitator confirm any objections
• If no objections, the facilitator can call for consensus
• If there are still no objections, then after a moment of silence, you have the decision
• If consensus appears to have reached, the facilitator repeats the decision so everyone is clear

Maheen Asif